How our Hilton hotels are handling of guest safety in light of COVID-19

HOW OUR HILTON HOTELS ARE HANDLING OF GUEST SAFETY IN LIGHT OF COVID-19

At Hilton, we are continuously monitoring the development of COVID-19 in Finland and around the world. Our number one priority is the well-being, health and safety of our guest and team members. In order to secure just that, we have set-up procedures, plans and routines in place. All of our hotels are open and operate as normal and our guests can feel safe when staying at or visiting our hotels.

At Hilton, we follow the guidelines of local health authorities and act according to our set-up routines and procedures in the event of a case of COVID-19 at any of our hotels. Our team members are trained to handle situations that may occur at our hotels and we have confidence in their abilities.

At our hotels, hygiene and cleanliness are always prioritized. We are also emphasizing the importance of good hand hygiene based on recommendations from local health authorities. We have strict hand hygiene policies for our team members before eating or preparing food and after using the bathroom. We also encourage guests to frequently wash their hands with soap and warm water.

What we do at our hotels for securing the safety of our guest:

  • We follow the guidelines and recommendations of local authorities
  • All our hotels have been provided with information about COVID-19 and management instructions
  • Increased focus on hand hygiene on all of our hotels
  • Increased cleaning and hygiene protocols
  • Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with anti-bacterial liquids
  • Offer disinfectant dispensers in public areas to our guests
  • Observance of the procedures for dealing with colleagues who are ill

Security precautions that anyone can take to protect themselves and others from COVID-19

  • Frequent hand washing
  • Have hand disinfection ready
  • Avoid unnecessary hand contact
  • Avoid touching eyes, mouth and nose
  • Cover the mouth with the elbow when coughing and sneezing
  • Keep at least one meter away from coughing or sneezing persons

All of our hotels are open and operate as normal, and with safety as our main priority and we are taking every precaution in order for our guests to feel safe when staying or visiting out hotels.

This information is valid until further notice and may be updated.

Read more » https://www.hilton.com/en/corporate/coronavirus/

Kalastajatorppa becomes the first hotel in Finland to offer a digital room key

Kalastajatorppa becomes the first hotel in Finland to offer a digital room key

The legendary Hilton Helsinki Kalastajatorppa becomes the first hotel in Finland to adopt the Digital Key service. A member of the Hilton Honors customer loyalty program may choose the fast, digital check-in and room key option using their own mobile device instead of the traditional alternative.

The Digital Key service provides Hilton Honors members an easy way to manage their hotel visit by, for example, checking in with a mobile device instead of using the traditional reception.

“Digital check-in saves our loyal guests’ time and gives our staff more resources to focus on our guests’ more individual needs and wishes. We are the first hotel in Finland to adopt a digital room key. We are extremely excited and proud to be able to be the first to bring new and latest technology to the Finnish hotel market,” says Director of Operations Juha Martikainen from Hilton Helsinki Kalastajatorppa.

“A digital key has already been in use at Hilton hotels in North America and Great Britain, and it has aroused great interest among our loyal customers,” Martikainen continues.

A digital key allows quick access to the room

To get a digital key, a Hilton Honors member will download the Hilton Honors App and make a reservation directly through the brand’s reservation system. Check-in can be done using a mobile device the day before arrival. The guest may choose the room they would prefer from the hotel room map in advance. On the day of the arrival at the hotel, the app will send a notification when the selected room is ready. At the same time, the digital key is activated, and the guest may go directly to their room.

The digital key uses Bluetooth technology. One guest in each room can use a digital key, for others, a traditional key card will be created at the reception.

The Hilton Digital Key has undergone several security tests and precautions before adoption. A digital key and a plastic key card offer the same level of security.

The Hilton Honors customer loyalty program is open to all guests, and you can join the program at HiltonHonors.com. When you join the loyalty program and book a hotel room through the Hilton reservation channel, you get a better price, free Internet connection and an opportunity to earn points and reward nights.

Hilton Digital Key

  • Hilton Helsinki Kalastajatorppa is the first hotel in Finland to offer a digital key for its 238 rooms.
  • Hilton Helsinki Kalastajatorppa’s Hilton Honors guests have been able to use their mobile device also as a room key since the autumn of 2018.
  • Hilton acts as a forerunner in digitalisation of the hotel industry.
  • Digital Key has been available in the United States since May 2015 and in Great Britain since March 2017. Digital check-in and room key are in use at almost 4,000 Hilton hotels and in over 600,000 hotel rooms. Over 90 per cent of users have been satisfied with the experience.
  • The Hilton Honors App can be used for booking a room, checking in, room selection and as a key for the elevator as well as the room and service area doors. In the future, the application will also act as a flexible digital control device for other room functionalities.
  • There are already almost 80 million Hilton Honors members around the world.

 

For more information and testing the digital key:

Johanna Uimonen, Communications Manager, Scandic Hotels Oy, +358 40 713 4120, johanna.uimonen@scandichotels.com

Juha Martikainen, Director of Operations, Hilton Helsinki Kalastajatorppa,
+358 40 718 6055, juha.martikainen@hilton.com